Refund & Cancellation Policy

Cancellation, refund, and termination rights are governed by the customer agreement, statement of work, order, or subscription terms that apply to your engagement. Those documents control, and they may differ from the general description on this page.

This page explains the structure of how those terms typically work so that prospective and current customers know what to look for. It does not itself create a right to cancel, a right to a refund, or a fee that is not in your executed agreement.

Monthly managed-service plans are billed in advance for each service period. Unless your agreement provides otherwise, a cancellation takes effect at the end of the then-current billing period, and access to included services continues through that period.

Amounts already billed for a service period are generally not refunded pro rata for partial months or partial use. Where an initial term or minimum commitment applies to your plan, early termination is handled according to that term.

Project work, including website builds, automation, migrations, and custom development, is quoted on a fixed-fee, milestone, or hourly basis.

• Deposits reserve scheduling capacity and may be non-refundable once work has begun or resources are committed.
• Work completed to the date of cancellation is billable, including time and materials actually incurred.
• Milestone payments become due when the milestone is delivered, in accordance with the statement of work.
• Third-party costs incurred on your behalf, such as licenses, domains, and subscriptions, are not refundable by us where the vendor does not refund them.

Prepaid blocks of hours and retainers are drawn down as work is performed. Unused balances, their expiration, and whether they are refundable are set out in your agreement or order. Unless your agreement says otherwise, unused prepaid time is not refundable in cash.

Software licenses, cloud subscriptions, domain registrations, certificate purchases, and similar third-party items are purchased from, and governed by, the vendor's own terms. Refunds, credits, and cancellation windows for those items depend on the vendor.

Where we resell or administer a vendor subscription, we will pass through refunds and credits the vendor actually grants, to the extent permitted. We cannot refund fees the vendor retains, and we do not control the vendor's pricing or terms.

If you subscribed to a monthly plan online, you may cancel online at any time using our Online Subscription Cancellation form without needing to call or speak with an agent. You may also cancel any recurring plan or project in writing at hello@devbotz.com from the email address on file, or by telephone at +1 (424) 470-0949.

Unless a signed written agreement specifies otherwise, online monthly subscriptions have no minimum term, may be cancelled anytime prior to the next billing date to stop future charges, and amounts already billed for a billing period are non-refundable. We will send written confirmation of your cancellation and effective date.

Where a refund is warranted, it is issued to the original payment method and may be subject to processing times at your bank or payment provider.

Situations that may support a refund include: duplicate or erroneous charges; a service billed but not delivered; and an incorrect charge for services not authorized under your agreement. Refund determinations are made after reviewing the relevant billing records and the applicable agreement.

Nothing in this policy limits any non-waivable right you may have under applicable law, including consumer protection law.

If you believe an invoice is incorrect, contact us at hello@devbotz.com with the invoice number and the reason for the dispute. Please raise billing concerns promptly so we can review them while records and delivery details are still available.

We will review the dispute in good faith, compare the charge against the services delivered and your agreement, and respond with our determination and any correction. Undisputed portions of an invoice remain payable.

If you initiated a card chargeback or payment dispute with your bank, please also contact us directly so we can resolve the issue. A chargeback can interrupt active services while the dispute is pending, and we may pause affected services until the matter is resolved.

See also our Terms of Service, Website Disclaimer, Security & Services Disclaimer, and Cybersecurity Risk & Protection Disclaimer.

DevBotz LLC
Email: hello@devbotz.com
Phone: +1 (424) 470-0949
Los Angeles, California